SHIPPING & RETURNS
Shipping Policy
1.1 Shipping Methods
We offer the following shipping methods for orders placed through our website:
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Standard Shipping: Estimated delivery time 3-7 business days.
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Expedited Shipping: Estimated delivery time 1-2 business days.
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International Shipping: Estimated delivery time varies by destination.
Please note that delivery times may be affected by factors beyond our control, such as weather conditions or carrier delays.
1.2 Shipping Costs
Shipping costs are calculated at checkout based on the selected shipping method, the weight and dimensions of the products, and the delivery address. Customers are responsible for all shipping costs unless otherwise specified.
1.3 Order Processing
Orders are typically processed and shipped within 1 business day of receiving payment. You will receive a shipping confirmation email with tracking information once your order has been shipped.
Return & Exchange Policy
2.1 Return Policy
We want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may return eligible items within 7 days from the date of delivery for a refund or exchange, subject to the conditions outlined below.
2.2 Eligibility for Returns
To be eligible for a return, the following conditions must be met:
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The item must be in its original condition, unused, and in its original packaging.
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You must provide proof of purchase.
2.3 Return Process
To initiate a return, please contact our customer support team at info@nikkiihealth.com. We will provide you with instructions on how to return the item. Please include your order number and a detailed reason for the return.
2.4 Refunds
Once we receive and inspect the returned item, we will process your refund within 2 business days. The refund will be issued in the original form of payment.
2.5 Shipping Costs for Returns
Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product.
2.6 Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will provide instructions on how to return the item, and we will cover the return shipping costs.
3. Contact Us
If you have any questions or concerns about our Shipping and Returns Policy, please contact us at info@nikkiihealth.com.